Customer Service and Telesales

Get recognition for your ability to create a great customer-service experience with the NVQ in Customer Service.

These qualifications include levels for those at any stage of career development - from those who are just starting out to those responsible for an organisation's overall customer-service strategy.

The NVQ in Customer Service is for anyone who works in a customer-facing role.

You don't need any prior qualifications. For Levels 1 and 2, you might be a young learner or an adult. For Level 3 you must be at least 16 years old, and for Level 4 you should be at least 18.

The Sales profession is one of the fastest growing professional groups in the UK. In today's global economy, these professions perform a hugely influential role in many of the UKs leading organisations. The Sales profession operates in a variety of sectors and the qualification allows for this flexibility.

Can't find what you're looking for?

If you don't see anything appropriate to your industry/service requirements, please get in touch via our online enquiry form, email acquire@deeside.ac.uk or phone 01244 834545.